Trauma Support request

You can request native-speaking trauma supporters here

Note on the location

It is not always possible to provide trauma support on site. However, we have the technical possibilities to carry out trauma support online without any problems. If you have any questions or technical problems, we will be happy to help.

Preferred form of address Client*

Gender client *

First name client*

Last name client*

The information is necessary for the assignment and the establishment of contact. Personal data of the clients are treated as highly confidential and are anonymised within 6 months after the accompaniment is completed.

Client's country of origin.*

This Information is necessary for the referral of suitable volunteer trauma first aiders. Please enter other information under Do you have any other questions?

Client's email adress*

Client's phone number

(only numbers, no special characters or spaces!) The mobile phone number is important for contacting the volunteer languagemediators with the clients if they cannot find each other on site or need to clarify something in advance.

Is the client a minor?*

Language sought*

Is it possible to conduct the event in German?*

Trauma support is also available in German from B1 German proficiency. We always try to find a person of the respective mother tongue first.

Do you have premises where an appointment can take place?*

Prerequisites: Room that offers as much privacy as possible acoustically and visually, possibility of a seating circle, enough space to walk around freely, a friendly, bright room is ideal.

Where are the premises located?

Please give the address and also an exact meeting point on site where the trauma supporter can meet the client.

Is the appointment also possible by phone or video chat?*

We are often more likely to find suitable volunteers if they do not have to be there in person.

Are you specifically looking for a woman or a man?*

The probability of finding a suitable first aider is unfortunately reduced by this selection.

The agent details are optional, but help us in because we can use several communication channels. If you register yourself and no agent is involved, you can just skip this next section.

Name of the organisation

Preferred form of address agent

First name agent

Surname agent

Agent email address

Mobile phone number of agent

(only digits, no special characters or spaces!)

Do you have any other questions?

If you provide ArrivalAid with personal data of clients, ArrivalAid will only use it to answer the enquiries or to process an accompaniment by a volunteer trauma supporter. The personal data of the clients remain with ArrivalAid. The data is only passed on to third parties or otherwise transferred if this is necessary for the purpose of the interpreting assignment or if the clients have given their prior consent. No data will be passed on to authorities. Clients have the right to revoke their consent at any time with effect for the future. The revocation is to be sent to datenschutz@arrivalaid.org. The deletion of stored personal data takes place if they revoke their consent to storage, if their knowledge is no longer required to fulfil the purpose pursued with the storage or if their storage is inadmissible for other legal reasons. In the event of revocation, all data will be deleted from the ArrivalAid database as soon as possible. In addition, ArrivalAid will arrange for all those who have received the data from ArrivalAid to also delete the data without delay. Please note that ArrivalAid will not be able to provide any further services to the clients. We hereby confirm that we have informed the clients concerned about the processing of personal data (such as surname, first name, language) and the possibility of revocation, that we have obtained their consent to the processing of personal data and that we handle the data entrusted to us by the clients with care. Furthermore, we undertake not to pass on the contact details of ArrivalAid volunteers to third parties and to contact them only within the framework of the respective assignment and only to discuss details. It is not permitted to store the data or contact them independently of the respective case.

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